FAQ

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1. Orders & Shopping

How to place an order?

Simply browse our product range, select your desired style, and add the item to your cart. Follow the checkout steps to complete your purchase. You will receive an order confirmation email after successful order submission.

Do you provide gift wrapping?

Every order is carefully wrapped with love. Gift wrapping may be available for some items—please contact us for details.

Can I order a specific item not listed on the website?

If you are looking for a specific item, please tell us, and we will do our best to find it for you. Please contact us and tell us your needs, and we will reply to you as soon as possible.

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2. Shipping & Delivery

How long will it take for my order to be processed?

Most orders are processed within 1-3 business days. During peak periods (holidays, promotions, peak order volumes), processing times may take up to 5 business days. You will receive a shipping notification email after your order ships.

Which logistics companies do you use?

We will choose USPS, UPS, or FedEx for delivery based on your location and the most convenient route.

Do you offer free shipping?

Free shipping within the United States

How can I track my order?

After your order ships, you will receive an email with a tracking number. You can use this number to check your order status and estimated delivery date on the logistics company's website. Tracking information updates may take 24-48 hours.

What if my package is lost or damaged?

If your order does not arrive within the estimated delivery time, or arrives damaged, please contact us within 3 days of receiving the package: info@kimhungjewelry.com. Please provide photos of the damaged item and your order number. We will investigate and provide a replacement or refund depending on the circumstances.

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3. Returns and Exchanges

What is your return policy?

We offer a 30-day return policy from the date of order delivery. Items must be unworn, original security tags must be retained, and the item must be returned in its original packaging (including the authenticity card and diamond certificate, if applicable).

How to initiate a return?

To initiate a return, please contact us: info@kimhungjewelry.com. Once your return request is approved, we will send you a return label and return instructions.

Return Costs:

Free Returns

Note: Once your return request is approved, please ship the item back within 7 business days with a tracking number; otherwise, the return request will be cancelled.

How long does a refund take?

Once your return has been inspected and approved, the refund will be processed within 10 business days and credited to your original payment method.

Can I exchange an item? If in stock, you can exchange the same item for a different size or metal color. Please contact us to check stock availability.

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4. Which items are non-refundable?

The following items are non-refundable:

• Items worn or missing anti-counterfeiting tags

• Returned items without an order number

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5. Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?

Yes. All transactions are securely processed via SSL encryption. Your bank card information is never stored on our servers. All payments are processed through PCI-compliant payment processors.

Do you offer "Buy Now, Pay Later" options?

We may offer a "Buy Now, Pay Later" option at checkout through third-party financing partners. Specific terms and conditions apply—please read the financing agreement carefully before proceeding. Why did my payment fail?

If your payment failed, please:

• Verify that your bank card information is correct and up-to-date.

• Check with your bank to see if there are any restrictions.

• Ensure your account balance is sufficient.

• Try other payment methods.

• If the problem persists, please contact us: info@kimhungjewelry.com

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6.How do I care for my jewelry?

• Store your jewelry in a soft pouch or jewelry box
• Avoid exposure to harsh chemicals, perfumes, and cleaning products
• Clean with a soft cloth or mild soap and water
• Remove jewelry before swimming, exercising, or showering
• For deep cleaning, we recommend a professional jewelry cleaner

Why does my jewelry look slightly different from the photos?
We have made every effort to provide an accurate representation of our products. However, colors and appearance may differ slightly due to your device type, screen settings, and lighting. The appearance and quality will meet or exceed your expectations in person.

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7. Sizing

How do I find my ring size?
We recommend using a ring sizing guide or visiting a local jeweler for accurate measurement. You can also measure a ring you already own by placing it over our ring size chart.

Can I resize my ring after purchase?
Ring resizing may be available depending on the design. Please contact us to inquire about resizing options and fees.

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8. Damaged or Wrong Item Received

Please inspect your order upon delivery. Contact us immediately if your item is defective, damaged, or if you received the wrong item. Please include photos and your order number. We will evaluate the issue and make it right.

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9. Store Information

Where is KimHungJewelry located?
KimHungJewelry is based in Sacramento, California, USA.

Do you have a physical store?
Yes! You are welcome to visit us in store for assistance with returns, exchanges, and repairs. Our in-store team can help with online order-related inquiries as well.

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