Shipping Policy
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1. Overview
Thank you for choosing KimHungJewelry! This shipping policy outlines the terms and conditions for shipping your order. By placing an order, you acknowledge that you have read, understood, and agree to abide by this shipping policy.
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2. Order Processing Time
All orders are typically processed within 1-3 business days after the purchase date.
During peak periods (holidays, promotions, or high order volume), processing times may take up to 5 business days.
We will send an order confirmation email upon receiving your order and a shipping notification email after your order has been shipped.
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3. Shipping Methods and Delivery Time
Standard Shipping:
• Delivery typically takes 4-7 business days after shipment, depending on the destination.
Express/Priority Shipping:
• Faster shipping options may be available at checkout.
• Delivery time varies depending on the selected service and destination.
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4. Shipping Cut-off Time
Orders placed before 3:00 PM Pacific Time (PT) will be processed on the same day.
Orders placed after 3:00 PM will be processed on the next business day.
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5. Shipping Costs
Free Shipping
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6. Risk of Loss
If your package is lost or damaged during shipping, we will reship it free of charge or issue a full refund.
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7. Order Tracking
You will receive a tracking number via email after your order is shipped.
You can use this tracking number to check the package status and estimated delivery date on the carrier's website.
Please wait 24-48 hours after shipment for tracking information to appear on the carrier's website.
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8. Incorrect or Incomplete Address
If your order is returned due to an incorrect or incomplete shipping address you provided at checkout, you may be liable for additional shipping costs for reshipment.
Please carefully check your shipping address before placing your order to ensure it is accurate.
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9. Order Modification and Cancellation
To modify or cancel your order, please contact us within 2 hours of placing your order.
After 2 hours, orders cannot be changed or cancelled. This includes changes to product selection, quantity, or shipping method.
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10. Package Delay, Loss, or Damage
If your order does not arrive within the estimated delivery time, or if your package arrives damaged, please contact us as soon as possible: info@kimhungjewelry.com
We will coordinate with our shipping department and logistics partners to investigate and provide updates as quickly as possible.
During peak periods, please allow us 1-3 business days for a response.
If a package is lost or damaged, we will provide a replacement or refund depending on stock availability and the specific circumstances.
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11. Special Notes
• Holidays, peak seasons, or unforeseen events may cause delivery delays.
• Please ensure your delivery address is complete and accurate to avoid delays.
• Delivery times are estimates only and are not guaranteed.
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12. Contact Us
For any questions, concerns, or special requests regarding delivery, please contact us:
Company: KimHungJewelry
Phone: +19163936967
Email: info@kimhungjewelry.com
Address: 6901 Stockton Blvd, Sacramento, CA 95823, USA
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM
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